Customer Care

Dedicated Healthcare Services to Streamline Your Operations and Improve Patient Experiences

Customized Patient-Centered Solutions & Resources

Healthcare staffing shortages continue to rise, adding pressure and responsibilities on existing staff. When staff is overburdened, mistakes occur; patient care and experiences suffer.

Through outsourcing administrative tasks, automation, and AI/agentic solutions, the modern healthcare organization can:

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Streamline operations to improve efficiency

Reduce administrative costs and internal staff burnout

Increase revenue generation

Improve patient care and experiences

35+ Million patient calls per year

Services

Let your clinical staff focus on patient treatment while we take care of the rest.

Inbound Call Answering 24/7/365

On-Demand
Full-Time
Part-Time
Referral Management

Operational Specialties

Patient Scheduling
Patient Registration
PreCert/Ins. Verification & Auth.
Patient Billing Calls

Outbound Call Campaigns

Patient Reminder Calls
Patient Rescheduling
Pre / Post Op
Specialty Campaigns

Patient Access Consulting

Process Evaluation Improvement
Workforce Management
Staffing Levels Cost Savings

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Ready to Work Together? We’d be happy to schedule a meeting!

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Frequently Asked Questions

Do you offer more to a patient than just phone support? Secure SMS, video, email, chat?

Yes, for clients implementing PatientSync as part of our support we can set up texting to your office’s main phone number, consolidating all your omnichannel communications platforms into a single interface.

How are you implementing AI in the Customer Care department?

AI will continue to have a growing role in healthcare. Our teams use AI and automation internally to improve processes and efficiency within the organization; we are also exploring and developing opportunities where AI can positively and securely impact our work with patients and clients. More information will be forthcoming after development has been thoroughly vetted and verified.

We are interested in outsourcing some administrative work, but the call center must be located onshore. Do you have agents located in the United States that are available to take patient calls?

Yes, approximately 200 LYP Patient Care Associates live in the United States, ready to assist patients with care and compassion. Many of these associates are bilingual, furthering our ability to help patients receive the care they need.

Grow Your Organization with Us

Our Customer Care department partners will help you solve challenges and bring opportunities for growth, efficiency, profitability, and improved patient care. Connect with our team or download our customer care brochure to explore our solutions.

Customer Care Brochure

1 file(s) 1.29 MB

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Taskforce Partner Solutions

VRS

VRS (Visionary Reimbursement Solutions) delivers outsourced solution support for ophthalmology and optometry organizations. From gap support to dedicated full-time schedulers, patient calls are answered quickly and efficiently. Our medical coders and billers are certified by the AAPC as CPC and OCS. Partnering with the VRS team means you will reduce administrative expenses by eliminating the need to recruit, hire, train, and equip new employees.

PatientSync

PatientSync empowers front-line teams to navigate patients through the call, ensuring all critical data is necessary and the patient’s needs are addressed. The customized platform works seamlessly with the EMR, ensuring internal staff has everything they need to provide exceptional patient care and experiences. Advanced real-time analytics dashboards, automation and agentic technology help improve efficiency and identify optimal outbound campaigns, keeping your patients connected to their health via voice, SMS, and email.

LYP Health Management

LYP Health Management partners with medium to large-sized practices and health systems, delivering contact center, patient access, and strategic consulting services that create exceptional patient experiences. Solutions are tailored to meet your specific needs and requirements. The LYP team works as an invisible extension of your internal staff by using guided workflow software and integrate directly with your EMR. LYP teams have the flexibility to work with your existing systems and workflow or to collaborate with PatientSync to provide a seamless patient experience.

2015

Founded

3500+

Employees

11

MK, US and EU offices

SOC2

Certified and HIPAA Compliant